Manchester is at the forefront of some of these developments, "We are looking at ways of tracking our passengers through the airport using Bluetooth mobile phone technology to work out where passengers' mobile phones are," reports Smith. This year the project is focused on the security/search process, next year it will roll out to the time it takes passengers to get through the door, security/checking, and how long they spend in the retail area, through to the gates. "It helps us to identify hot spots, track performance at key services like security search," says Smith. "It is an example of how we are investing in technology to enable the processes." And as this technology works on common infrastructure it would not be a problem to roll it out to the rest of the airports in the group.
Yes yes yes, but why?
Boys and their toys not thinking beyond their own little sandpit.