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E-government is not a financial cure-allQuote:
Michael Cross Tuesday 6 April 2010 10.44 BST
When all else fails, reach for the "e". In the past week, both the prime minister and the chancellor of the exchequer have cited e-government to explain how they are going to cut the cost of public services, but not their quality.
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On the surface, there's little new. Under the 2000 strategy and its successor, the 2005 transformational government scheme, the government has already chucked billions at putting public services online.
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Issue number two, also controversial, is data sharing.
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A final bullet to bite is to recognise that, if we're serious about cutting costs, we can't continue offering e-channels as a nice accessory: they must be mandatory. [...]
