http://www.bbc.co.uk/blogs/watchdog/200 ... itlem.html
Jan Shepperd says the DVLA also stripped her of her motorbike licence. Jan sent her licence back to the DVLA to change her name because she got married. When the DVLA returned it, the motorcycling entitlement had been removed. Jan was also told to prove her case by sending in her original pass certificates.
"They were asking me for proof for the certificates that I'd sent in, but you had to send the original so therefore I have no proof of that." Jan told us.
When Jan rang the DVLA, they agreed she'd passed her test and could even tell her when. However they still insisted she'd never had a licence.